Privacy Policy

Who we are

This website is operated by Nele Svensson.

Website: https://nelesvensson.com

Contact details:

Email: mail@nelesvensson.com
Phone: +64 21 20 19 726

Address:

204 Loburn Kowai Rd
Loburn 7472
New Zealand

This privacy policy explains how personal information is collected, used, stored and protected in accordance with the New Zealand Privacy Act 2020.

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What personal information we collect

We may collect personal information that you choose to provide, including:

• Name

• Email address

• Phone number

• Booking details and appointment information

• Information provided through contact or enquiry forms

• Comments submitted via the website (if enabled)

When using the website, we may also collect limited technical information such as IP address, browser type and device information for security, analytics and spam prevention purposes.

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Bookings and appointments

If you make a booking through this website or via an integrated booking system, personal information is collected to:

• Process and manage appointments

• Communicate with you about bookings, changes or follow-ups

• Maintain accurate client records

Booking information may be processed through third-party booking or scheduling services. These providers only receive information necessary to deliver their service and are expected to handle personal information securely.

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Why we collect personal information

Personal information is collected only where reasonably necessary to:

• Respond to enquiries

• Provide equine therapy, consultation and related services

• Manage bookings and client communication

• Improve website functionality and security

• Meet legal and professional obligations

Information is not collected for purposes unrelated to the services provided.

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Cookies

This website may use cookies to support basic functionality and improve your browsing experience.

Cookies may be used to:

• Remember preferences

• Enable booking or form functionality

• Support analytics and security features

You can disable cookies in your browser settings. Doing so may affect some website features.

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Embedded content

This website may include embedded content such as videos or images from third-party websites.

Embedded content behaves as if you have visited the external website directly. These third-party sites may collect data, use cookies, or track interactions according to their own privacy policies.

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Analytics

Basic analytics tools may be used to understand how visitors use the website. Analytics data is used in an aggregated or anonymised form to improve site performance and content.

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How long we retain your information

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Client and booking records may be retained for administrative, legal or professional reasons.

Comments, if enabled, may be retained indefinitely to allow moderation and continuity of discussion.

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Who we share your information with

Personal information is not sold or rented to third parties.

Information may be shared only with:

• Website hosting, booking or technical service providers

• Spam prevention or security services

• Other professionals involved in a horse’s care (such as veterinarians or farriers), only where relevant and appropriate, and typically with client knowledge

Only the minimum necessary information is shared.

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Your rights under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information held about you

• Request correction of any inaccurate or incomplete information

• Request deletion of personal information, where appropriate

Requests can be made using the contact details listed above. Some information may need to be retained for legal or administrative purposes.

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How we protect your information

Reasonable safeguards are used to protect personal information from loss, misuse or unauthorised access. This includes secure systems, limited access to information, and appropriate handling practices.

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Changes to this policy

This privacy policy may be updated from time to time. Any changes will be published on this page.

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Contact

If you have questions about this privacy policy or how personal information is handled, please contact:

mail@nelesvensson.com